1. Refundable
- Within 14 days of payment, and
- The domain has not yet been activated (status is still
pending_payment,pending_registration, orfailedon the registry side).
In that case, full refund in the same crypto you paid with. Crypto refunds are best-effort given on-chain volatility — if BTC moved 12% between your payment and the refund, you get the same number of sats, not the same number of dollars.
2. Not refundable
- After domain activation. The domain is yours; sell it elsewhere if you want.
- After 14 days, regardless of activation status.
- Multi-year registrations — refundable on the first year only, per the rules above. Subsequent years are not separately refundable.
- Renewal payments — not refundable once the registry confirms renewal.
3. Failed registrations
If you paid and the registry rejected the registration (typo, premium pricing mismatch, jurisdiction restriction, etc.), we automatically refund within 7 days, no request required, full amount in the same crypto. You don't need to email.
4. How to request
From your billing dashboard, open the invoice and click Request refund. Pick a reason (Domain not registered / Wrong domain / Other) and a short note.
We respond within 3 business days. Approved refunds settle on-chain within 24 hours.
5. Edge cases
- Crypto delisted between payment and refund: we'll offer the refund in BTC equivalent at refund time, or USDT, your pick.
- Payment underpaid (you sent less than invoiced): handled per the OxaPay reconciliation flow. If we never registered the domain, we refund the underpayment minus on-chain fees.
- Domain transferred to a third party: you can't refund a domain you no longer hold. Resell it instead.
6. Disputes
If we say no and you disagree, email legal@bunkerdomains.com with the invoice number and the basis for your appeal. Counsel reviews; that's the final decision.
7. Chargebacks
We don't accept cards, so chargebacks aren't a thing. Crypto refunds happen via the dashboard or not at all.